ORLANDO, FL (April 3, 2025) – Rosen Plaza Hotel is proud to announce that it has received a British Airways Holidays Customer Excellence Award for 2024. The award, which is based on unbiased guest reviews, recognizes Rosen Plaza’s outstanding services, facilities and ability to ensure each guest enjoys an unforgettable experience during the holidays.

Customers of British Airways Holidays were asked to rate their hotel based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five. Rosen Plaza scored a 4.6 out of five. Reviews are certified by Feefo, the world’s largest verified buyers review platform. British Airways Holidays gathered 72,408 independent reviews in 2024 and is awarding 893 Customer Excellence Awards across the globe to spotlight the top-rated hotels.

“This is an amazing honor for us here at Rosen Plaza,” said Fernando Ching, the hotel’s general manager. “The credit goes to our hard-working associates who come to work every day with smiles on their faces and one goal in mind: to make our guest experience second-to-none. It speaks to the culture here at Rosen Plaza and throughout the Rosen Hotels & Resorts organization,” Ching added.

“We are delighted to recognize and celebrate outstanding hotels that share our commitment to creating unforgettable experiences for our guests,” said Andrew Flintham, managing director at British Airways Holidays, “This Customer Excellence Award showcases high quality hotels that we are proud to work with, and helps our customers make the right choice for them, so they can fully embrace their time away and take their holidays seriously.”

For more information, please contact Rob Hubler, public relations manager at (407) 996-7656 or publicrelations@rosenhotels.com.