ORLANDO, FL (January 14, 2025) – Rosen Hotels & Resorts CEO Frank Santos unveiled a new leadership structure within the iconic hospitality leader, including the promotions of many long-term associates who have spent decades building the Rosen Hotels & Resorts brand into what it is today.
Effective immediately, Josh Rosen, who is a vice president on the company’s board of directors, has been elevated to executive vice president of operations. In addition to overseeing hotel operations, his role expands now to include sales and marketing, risk management and guest contact.
Jack Rosen and Shayna Rosen are now vice presidents on the company’s board of directors. Both currently serve as members of the Rosen Hotels & Resorts Advisory Committee. Jack will also continue to serve as the manager of design and brand strategies.
Derek Baum has been promoted to vice president of facilities and building operations. In this role, he will develop and oversee strategies for optimal operation while collaborating with general managers. Baum, who will now serve on the company’s advisory committee, has been with Rosen Hotels & Resorts for 37 years, most recently serving as general manager of the Rosen Plaza.
Jim Bina has been promoted to vice president of finance. Bina will continue to oversee finance operations for Rosen Hotels & Resorts and all Rosen companies while serving as secretary and treasurer of the board of directors. He also oversees operations for Millennium Technology Group, procurement and merchandising. Bina joined Rosen Hotels & Resorts 32 years ago and most recently served as director of finance.
Dan Giordano has been promoted to vice president of corporate planning and development. Giordano will lead strategic planning related to future growth, expansions and design. He joined the company 29 years ago and most recently served as general manager of Rosen Shingle Creek. Giordano remains on the company’s advisory committee.
Dorea Mays has been promoted to vice president of human resources. Mays will continue to oversee human resources and people strategies. Under her purview are also the Rosen Medical Center, RosenSure, community relations, corporate communications and public relations. She joined Rosen Hotels & Resorts in 2001 and most recently served as director of human resources. Mays will continue in her role on the company’s advisory committee.
Jennifer Rice-Palmer has been promoted to vice president of guest contact and will continue to lead guest contact center operations while serving on the company’s advisory committee. Her leadership oversight includes reservations, guest relations, social media, creative team and public relations. Rice-Palmer is in her 33rd year with the company and most recently served as director of guest contact.
Glenn Rosen has been promoted to vice president of construction and owner’s representative. He will continue to lead construction projects companywide. Most recently, Rosen served as owner’s representative and celebrated his 14th year with Rosen Hotels & Resorts. He remains on the company’s advisory committee.
The promotions of Baum and Giordano also created general manager elevation opportunities.
Fernando Ching has been promoted to general manager of Rosen Plaza. Ching joined Rosen Hotels & Resorts in 2006 as a member of the Rosen Shingle Creek opening team and most recently served as director of operations for Rosen’s four leisure properties.
Martin Bonventre is the new general manager of Rosen Shingle Creek. Bonventre also joined Rosen Hotels & Resorts in 2006 as a member of the Rosen Shingle Creek opening team and served as director of resort operations before his promotion.
“These changes have been in the works for some time, keeping Mr. Rosen’s legacy alive and ensuring the long-term success of our company,” Santos said. “We are confident that under their guidance and vision, we will honor our past while embracing new opportunities for innovation and growth.”
Currently, the company has more than 4,000 associates and operates seven Orlando-area award-winning hotels: Rosen Inn International, Rosen Inn closest to Universal, Rosen Inn Pointe Orlando, Rosen Inn Lake Buena Vista, Rosen Plaza, Rosen Centre, and the largest of all of the properties, Rosen Shingle Creek. Also under the Rosen umbrella are RosenSure, an insurance agency, and Millennium Technology Group.
Media inquiries should be directed to publicrelations@rosenhotels.com.
